KOVOPLUS Jobshttps://nexus-ai-data-inc.gnahiring.comOpen positions at KOVOPLUSPatient Call Center Managerhttps://nexus-ai-data-inc.gnahiring.com/job/1058962/patient-call-center-manager<strong>Company:</strong> KovoRCM <strong>Job Title:</strong> Patient Call Center Manager <strong>Department:</strong> Operations <strong>Level:</strong> M1 <strong>Employment Status:</strong> Full-Time, Hourly, Non-Exempt <strong>Reports To:</strong> Director of RCM Operations <strong>Direct Reports:</strong>…Riverton, UTCompany: KovoRCM

Job Title: Patient Call Center Manager

Department: Operations

Level: M1

Employment Status: Full-Time, Hourly, Non-Exempt

Reports To: Director of RCM Operations

Direct Reports: Patient Specialists I and II

Location: Remote in these states only:

AL • AZ • CA • CO • FL • GA • IL • IN • MD • MI • MO • MT • NC • NE • NV • OH • TX • UT • WI

Compensation: $24.00 – $30.00 an hour, plus incentive structure

Benefits: Health/Dental/Vision, 401(k) match, PTO, and more

The Patient Call Center Manager leads the Payer Services/Documentation department, overseeing a team of specialists responsible for payer documentation operations, denial resolution, payer escalation management, and revenue recovery. This role owns departmental performance end-to-end — setting strategy, managing staff, driving goals, and serving as the primary point of accountability to leadership for payer-related outcomes. The Patient Call Center Manager builds team capability, improves operational workflows, and ensures the department delivers measurable reimbursement results.

Key Responsibilities

  • Manage and lead the team, including hiring, performance management, workload distribution, and career development for specialists I and II.
  • Own the department's escalation path, stepping in personally on the most critical or high-dollar payer disputes, audits, and appeals when specialist-level resolution isn't sufficient.
  • Set departmental goals, KPIs, and performance benchmarks, and hold the team accountable to them through regular reporting and reviews.
  • Analyze payer behavior, reimbursement trends, and denial patterns at a department-wide level to identify systemic issues and prioritize improvement initiatives.
  • Design and implement strategies to improve reimbursement outcomes and reduce payer-related revenue leakage across the team's book of business.
  • Partner with executive leadership on revenue cycle strategy, budget planning, and cross-departmental initiatives.
  • Oversee review of high-dollar claims, payer audits, and complex appeal submissions handled by the team, ensuring quality and consistency.
  • Serve as the primary point of contact for clients, providers, payers, and executive stakeholders on escalated or strategic revenue cycle matters.
  • Evaluate payer contracts, reimbursement methodologies, and documentation requirements, and represent PSD's interests in contract or policy discussions.
  • Own quality assurance for the department — establishing standards, auditing team output, and driving corrective action where needed.
  • Lead the design, implementation, and optimization of operational processes, tools, and automation.
  • Direct the creation of training materials, SOPs, and educational resources; ensure the team is trained and onboarded effectively.
  • Coach, mentor, and develop specialists at all levels.
  • Lead advanced denial and reimbursement analysis at the department level to shape process improvement roadmaps.
  • Manage role in client implementations, transitions, acquisitions, and operational growth initiatives.
  • Represent the department in strategic planning discussions related to revenue cycle operations and payer management.
  • Ensure departmental compliance with all federal, state, payer, HIPAA, and client-specific requirements.

Qualifications

  • 5+ years of healthcare revenue cycle management experience, including prior experience in a senior specialist or supervisory capacity.
  • 2+ years of direct people management experience
  • Strong experience leading process improvement initiatives and operational workflow enhancements at a departmental level.
  • Experience developing SOPs, training programs, and quality assurance processes.
  • Strong leadership, people-management, and cross-functional collaboration skills.
  • Exceptional analytical, problem-solving, and strategic thinking abilities.
  • Demonstrated ability to influence executive decisions and drive measurable financial outcomes.
  • Experience managing budgets, staffing plans, or departmental resourcing preferred.
]]>Software Engineerhttps://nexus-ai-data-inc.gnahiring.com/job/1061243/software-engineerHeal Wellness and Innovations (HWI) is seeking a Software Engineer to design, develop, maintain, and improve software applications and technology solutions that support the company’s products…Riverton, UTHeal Wellness and Innovations (HWI) is seeking a Software Engineer to design, develop, maintain, and improve software applications and technology solutions that support the company’s products, operations, and strategic initiatives. This role will work closely with leadership and cross-functional teams to translate business and product requirements into reliable, scalable, and user-friendly technology solutions.

The ideal candidate is a hands-on problem solver who can work across the software development lifecycle, from planning and architecture through development, testing, deployment, maintenance, and continuous improvement.

Key Responsibilities

  • Design, develop, test, deploy, and maintain software applications, tools, and technology solutions.

  • Translate business, operational, and product requirements into technical specifications and functional software.

  • Build and maintain scalable, secure, and reliable applications and services.

  • Develop and maintain APIs, integrations, databases, and connections between internal and external systems.

  • Collaborate with leadership, project managers, designers, and other stakeholders to define project requirements, priorities, timelines, and deliverables.

  • Participate in system architecture and technology decisions, recommending solutions that support HWI's current and future needs.

  • Troubleshoot software issues, identify root causes, and implement effective technical solutions.

  • Write clean, maintainable, well-documented code following established development standards and best practices.

  • Develop automated tests and participate in code reviews to maintain software quality and reliability.

  • Monitor application performance, security, availability, and overall system health.

  • Manage software releases, deployments, updates, and ongoing maintenance.

  • Evaluate new technologies, development tools, frameworks, and platforms that may improve HWI's products or operations.

  • Maintain technical documentation, system documentation, and development processes.

  • Work with third-party vendors, technology partners, and service providers when needed to support integrations and technical initiatives.

  • Assist with data management, reporting, automation, and workflow improvements across the organization.

  • Help identify opportunities to automate manual processes and improve operational efficiency through technology.

  • Support the development and implementation of new products, features, and technology-driven initiatives.

  • Stay current with relevant software development practices, technologies, security considerations, and industry trends.

Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent professional experience.

  • Professional experience in software development, application development, or a related engineering role.

  • Proficiency in one or more modern programming languages such as JavaScript/TypeScript, Python, Java, C#, or similar.

  • Experience working with relational and/or non-relational databases.

  • Understanding of APIs, web services, system integrations, and software architecture.

  • Experience with version control systems such as Git.

  • Familiarity with software development lifecycle processes, testing, debugging, and deployment.

  • Strong analytical and problem-solving skills.

  • Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.

  • Strong organizational skills and the ability to manage multiple projects or priorities.

  • Ability to work independently while collaborating effectively with a cross-functional team.

]]>Marketing Designer - Heal Wellness and Innovationshttps://nexus-ai-data-inc.gnahiring.com/job/1061263/marketing-designer-heal-wellness-and-innovationsHEAL Wellness &amp; Innovations is seeking a creative and detail-oriented, Marketing Designer to design supplement labels, packaging, and marketing materials across our brand family — HWI, HEAL, &amp;you…Riverton, UTHEAL Wellness & Innovations is seeking a creative and detail-oriented, Marketing Designer to design supplement labels, packaging, and marketing materials across our brand family — HWI, HEAL, &you, and partner brands. This role blends brand and campaign design with FDA/DSHEA-compliant supplement labeling, ensuring consumers can clearly read and understand what they are taking.

This role is responsible for producing print-ready label and packaging files, maintaining brand consistency across our portfolio, and creating campaign materials across sales, event, digital, and social channels. The Marketing Designer will work closely with regulatory/quality reviewers, marketing leadership, and print vendors in a fast-paced, high-demand, team-oriented environment where collaboration and attention to detail are essential.

RESPONSIBILITIES

  • Design and produce dietary supplement labels compliant with FDA/DSHEA labeling requirements, organizing required copy (ingredients, warnings, usage, disclaimers) supplied by internal reviewers.
  • Manage label revisions and maintain a clear approval trail with regulatory/quality reviewers.
  • Build and manage die lines for packaging, labels, and specialty print pieces.
  • Prepare print-ready files with correct bleed, trim, color modes, and resolution for vendor production.
  • Manage proofing and communicate directly with print vendors and packaging suppliers on production runs.
  • Maintain and evolve visual consistency across HWI, HEAL, &you, and partner brands.
  • Balance shared brand standards with each brand's distinct identity and voice.
  • Develop and maintain brand guideline documents and asset libraries.
  • Flag potential compliance concerns in labeling or marketing copy to the appropriate internal team.
  • Design sales sheets, brochures, event materials, and sales presentations for product launches.
  • Create email, social media, and web graphics that align with campaign strategy.
  • Translate marketing strategy and messaging into visually compelling, on-brand creative.
  • Manage multiple concurrent projects, launches, and deadlines in a fast-paced environment.
  • Track and incorporate feedback from multiple stakeholders, including regulatory sign-off.
  • Communicate proactively about timelines, bottlenecks, and production status.
  • Set creative direction and maintain quality standards across all design output.
  • Review and coordinate freelancers, agencies, or junior designers as the team grows.
  • Contribute creative perspective in cross-functional and launch-planning meetings.
  • Communicate demands, priorities and essential information with direct report and leadership when needing clarification.
  • Proven experience designing supplement or other regulated product labels, including working knowledge of FDA/DSHEA labeling requirements.
  • Strong print production knowledge: die lines, bleed, color modes, resolution, proofing, and vendor file preparation.
  • Experience managing multiple brands or sub-brands while preserving each one's distinct identity.
  • Broad marketing design experience across print, digital, event, and presentation formats.
  • Excellent project management and communication skills; comfortable working in a fast-paced, deadline-driven environment.
  • A strong portfolio showing packaging, labels, and marketing materials that have gone to print.
  • Advanced proficiency in Adobe Creative Cloud, especially Illustrator, InDesign, and Photoshop.

 

QUALIFICATIONS

  • Proven experience designing supplement or other regulated product labels, including working knowledge of FDA/DSHEA labeling requirements.
  • Strong print production knowledge: die lines, bleed, color modes, resolution, proofing, and vendor file preparation.
  • Experience managing multiple brands or sub-brands while preserving each one's distinct identity.
  • Broad marketing design experience across print, digital, event, and presentation formats.
  • Excellent project management and communication skills; comfortable working in a fast-paced, deadline-driven environment.
  • A strong portfolio showing packaging, labels, and marketing materials that have gone to print.
  • Advanced proficiency in Adobe Creative Cloud, especially Illustrator, InDesign, and Photoshop.
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